Booking Policy

• A minimum of 2 adults is required to make a reservation.

• Guests must provide their full name, email address, identification number, and phone number for reservation purposes.

• Children under 18 years of age cannot make a booking without parental consent.

• Guests should ensure their passport is valid for at least 6 months beyond its expiry date.

Payment Policy

• A non-refundable deposit of 50% is required upon confirmation of the booking.

• The remaining balance must be paid no later than 30 days before the arrival date.

• Full payment is due 30 days prior to the arrival date.

• The itinerary is subject to change due to flight schedules or adverse weather conditions.

• Sari Pacifica Travel & Tours Sdn Bhd is not responsible for any cancellations or changes due to war, riots, natural disasters, fire, adverse weather, or major thunderstorms before or during the trip.

• Sari Pacifica Travel & Tours Sdn Bhd is not responsible for any delays or cancellations of flights that affect the entire trip.

• Sari Pacifica Travel & Tours Sdn Bhd is not liable for any loss, damage, injury, incident, or unfortunate event during the trip.

• Package prices do not include taxes, service charges, or other levies that may apply during the stay.

Cancellation Policy

• Cancellations made less than 30 days before the arrival date will incur a full charge (100% of the booking amount).

• Cancellations made more than 30 days before the arrival date will be refunded 50% of the total booking amount.

• In the case of a "No Show," guests will be charged the full booking amount.

Visa Requirements

• Foreign guests are advised to apply for their visa before arriving in Malaysia:

  • Multiple entry visa for Malaysia.

  • Single entry visa for Thailand.

Tarutao National Park Fee

• Guests are advised to prepare THB200 for the Tarutao National Park Fee, to be paid upon arrival at Satun Pakbara, Thailand Immigration.

Child Policy

• Children aged 0-2 will stay free of charge throughout their stay.

• Children aged 4-11 will be charged the child rate.

• Children aged 12 years and above will be charged at the adult rate.